Show Bid Request
ASP Help Desk Email Support
Bid Request Id: 7188
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Posted by: |
PCU (28 ratings)
(Software buyer rating 10 )
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Non-action Ratio: |
Very Good - 18.52%
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Buyer Security Verifications: |
Good
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Approved on: |
Jan 4, 2002
10:12:47 PM EDT
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Bidding Closes: |
Jan 18, 2002
10:13:14 PM EDT
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Viewed (by coders): |
956 times
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Description:
We need a coder to take the FREE Help desk application at http://www.liberum.org and add email support. Please demo this application online before bidding. The application is very easy and simple.
Deliverables:
Need an application that will integrate with the help desk so that users can open a trouble ticket and and correspond to using Email. ALso to save any attachments on a server so that a rep can download.
******ADDITION TO DESCRIPTIN ADDED 1-5-02*********
As a bidder on our project we would like to clarify the current bid to insure you are aware of our needs.
The current system can generate a help desk report via a web form which is good however we need the request to ALSO be generated by and email. The current system requires a username email and password and then they can add a trouble report under their account. We would like it to be able to check one of maybe several email accounts such as support(AT)domain.com every 1 to 5 min (Adjustable) when the message is received it will look in the subject line for the ticket number if none is found then it creates a new ticket it uses the "From" email address as the username and email then it will generate a random password. The response email that it send back will include the password and ticket number in the subject line & any other information we would need to add so they can check the status of the account. If the email is found in the database then it will ONLY add the trouble ticket to the account and send a standard reply back. It will simply use the body of the email as the trouble ticket and enter a standard entry in the Department and Category. If the trouble ticket number is found in the subject line AND in the database and is not closed the system will operate as if they added/updated to the account online. Attachments are simply left in a folder where the rep can download them through his control panel and will generate a list of attachments as they are received that are tied to the trouble ticket. The important this is that we can use email to facilitate back to the client and we will always CC ourselves so that a tech can use either email to update the account or use the online forms just as long as they keep the tick number in the subject line. Let us know if this is not straight forward enough but I think you get the idea here.
Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. Complete copyrights to all work purchased.
Special Conditions / Other:
This will function on a Windows 2000 server. Need ASAP - Rated coders only - if you can not deliver please do not bid. Third party ASP compoents are ok but would rather be custom with no additioanl costs if possible.. open for suggestions.
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Bidding/Comments:
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All monetary amounts on the site are in United States dollars.
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| Name |
Bid Amount
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Date |
Coder Rating |
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This bid was accepted by the buyer!
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$84.50 (USD)
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Jan 6, 2002
3:03:26 PM EDT
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10
(Excellent)
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| Hello - Please accept my bid of $84.50 to quickly add the ability to email parsing support requests to your help desk application. I have reviewed your application and have thorough understanding of what you need. You can review my profile at http://www.planet-source-code.com/RentACoder/SoftwareCoders/showBioInfo.asp?lngAuthorId=193827 . Please take a look at my demo to see the help desk application that I have already built usign ASP. I look forward to working with you. Regards - TMN |
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