About dg Name:  dg (see ratings)   in San Antonio, Texas United States Seller / Coder Rating:  Not rated yet. Sign up date:  Sep 5, 2002 1:42:50 PM EDT Last Logged In:  Jul 10, 2003 10:35:30 AM EDT Jobs Started:  1 Jobs Completed:  1 Missed Status Report Warnings Issued:  0 Arbitrations Lost:  0 (out of 0 Arbitrations) What is arbitration?       Post a new project exclusively for dg   Invite dg to bid on one of my existing projects    Send dg a bonus   Add dg to my custom list of favorite coders     Areas Of Expertise:  Testing, Documentation   Resume: EMPLOYMENT: SYSTEM ANALYST Responsibilities: Design, test and document user interfaces, including a PDA for capturing real-time in-flight refueling transactions. Includes developing technical specifications and requirements gathering. Performing manual functional and GUI test execution. Research and evaluate solutions to resolve business process, data and communication issues. Serve as I.T. contact for internal clients; facilitate and document meetings to identify and document issues and negotiate solutions. § Serve as Technical Writer § Instituted system walk-throughs § Developed system and user documentation § Developed test plans and cases based on limited documentation § Responsible for creating PowerPoint presentations for all government officials June 1999 - June 2000 SOFTWARE TESTING ENGINEER Responsibilities: Include requirements gathering and analysis, developing and maintaining project schedules/milestones, overseeing test and quality assurance processes, and meeting with clients. Testing software programs to compare to specifications and documentation. Writing test plans and test cases for various products based on interview with developers and updated product code. Creating data necessary to complete tests. Coordinating testing by users and third parties. Identify, analyze and document defects, errors and inconsistencies with software products. Verifying compliance to release specifications on all products prior to first customer shipment. Define and execute test cases, perform analysis of test results, and report discrepancies. Define and analyze functional requirements. § Delivered training for entering, querying and updating the status of software defects § Partnered with development and Program Management to monitor and project defects and schedule § Assisted development team in designing and collecting software metrics in order to measure the effectiveness of processes § Created Software Test Plans and traced to requirements documents via Requisite Pro v 4.5 § Lead in the testing efforts of HOME, a MSDS web application § Lead in the testing efforts for AF-EMIS (Air Force system) § Restructured and maintained test library for various software products using MS Access 2.0 and 97 § Resolve inquiries from users and technical support regarding functionality and operations of software products § Implemented assigning Outlook tasks through schedule maintenance in MS Project § Tested web development application utilizing SQL server January 1999 - June 1999 QUALITY ASSURANCE ANALYST Responsibilities: Administration and maintenance of Clear Quest for product defects, functional requirements and product enhancements. Testing and performing troubleshooting for network mapping, vulnerability verification, reporting system, GUI, task scheduler, database contents and documentation. Performing build management for commercial SW. § Performed quality assurance for Vulnerability Assessment and Risk Management Software (Expert™ and Retriever™) § Lead tester for network auditing feature of Expert™ and Retriever™, and responsible for development of each vulnerability verification test procedure § Rebuilt QA lab computers § Restructured and maintained technical support call database using MS Access § Provided documentation of new features to Technical Writers § Documented internal processes for using Clear Quest § Resolved escalated calls from the UK Technical Support staff March 1998 - October 1998 I/T TECHNICAL SUPPORT SPECIALIST Responsibilities: Resolving escalated level 2 trouble calls for MS Outlook and Exchange. Providing technical support for over 15,000 employees on over 100 windows based and mainframe applications. Documenting calls and method of resolution. § Trained Support Center on MS Exchange Administration and Outlook § Team Champion for MS Outlook and Exchange § Provided VP&'s with TCP/IP configuration for remote access to LAN § Resided in the top five percent of all agents for duration of contract maintaining quickest handle time with 93% resolution rate on over 600 calls per month September 1995 - March 1998 ADMINISTRATIVE ASSISTANT Responsibilities: Provided technical support for users of Novell Network, Win NT and Lotus Notes. Manage accounts receivable, accounts payable, and Human Resources. § Analyzed financial data and predicted revenue to expense, prepared budgets and statistics of employee to revenue generated § Designed and implemented corporate presentations for all levels of management using Power Point and Harvard Graphics August 1993 - July 1995 OFFICE MANAGER/PC SUPPORT Responsibilities: Managing day to day business functions of office, including billing and Human Resources. Writing and documenting polices and procedures. Travel to remote office to set up computers, install office suite, scheduling, and communication software. Training all employees on all software applications. § Coordinated and automated billing, including procedures § Documented policies and procedures to enable agency to comply with state and federal billing procedures § Assisted in installation of Novell Network § Privately taught Director of Nursing use of internal software applications § Developed all corporate documents § Trained entire remote office on windows-based medical and billing software EDUCATION Fall 2001 Continuing programming courses at San Antonio College. September 1999 Quality Assurance Training Seminar August 1997 - August 1998 San Antonio College Associate in Science and Associate in Arts August 1990 - January 1993Incarnate Word University Nursing Major, Computer Science Minor Recipient of the League of United Latin Americans Scholarship (LULAC) SPECIAL SKILLS · Knowledge of risk management theory · Ability to work independently · Experienced in system analysis and design · Member of S.A. Software Process Improvement Network · Fluent in Spanish · Strong organizational, analytical and interpersonal skills · Excellent written and verbal skills · Motivated self-starter and team player REFERENCES Available upon request.     Rent A Coder Work History All ratings and comments are the opinion of the poster and do not reflect the official view of Rent A Coder. Rated For Rated By Rating Bid Amount Rated On   Beta Testers Wanted For Windows Application(for dg) LPE None Given $5.00 October 8, 2002 1:02:23 PM EDT